In order to make the ongoing improvements required in todays dynamic ever changing environment, first we must understand how the current system is performing.
A framework must be established that supports ongoing monitoring of the credit process, customer risk decisions, and portfolio risk profile.
This is the foundation under which management will be equipped to make decisions about ongoing improvements, and will allow them to react to new challenges. The system should provide them with insights that can be supported using objective measures and help guide future strategic direction.